Contact & Channels
| Channel | Use for | Address |
|---|---|---|
| ACS portal | Most support work — tracked tickets | https://cs.adneti.sg/ |
| Account recovery, cannot log in to ACS | support@adneti.sg | |
| Product manuals | How-to and feature guidance | docs.adneti.sg |
| Homepage hub | Jump to Products or Help & Support | docs.adneti.sg |
What we need in every request
- Organisation (or outlet) legal / trading name
- Product name and environment (production / UAT / demo)
- Contact person and work email
- Ticket number (if continuing an existing case)
- Clear impact statement (who is blocked, since when)
What not to send
- Passwords or one-time codes
- Full NRIC / FIN, bank account numbers, or unredacted payslips
- Entire database dumps unless an engineer explicitly requests a secure transfer
Maintainer
ADNETI TECHNOLOGIES PTE LTD
Canonical support address: support@adneti.sg
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