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Client Services Guide
Ticket portal, service hours, and contact details.
Global FAQs
Common questions and troubleshooting.
MeritHRMS User Manual
Official MeritHRMS end-user guide.
1. Introduction
Introduction & Overview
Overview MeritHRMS is a unified Human Resource Management System (HRMS) designed for Singapore employers. It combines employee records, payroll, attendance, leave, expense claims, asset tracking, and employee self-service in one workspace. The MeritHRMS Shell ...
2. Getting Started
Getting Started — Login & Authentication
Overview MeritHRMS uses work email and password authentication. After sign-in, your session grants access to modules according to your role templates and organisation assignments. Key concepts: Work email — global login name across the group (must be unique). ...
3. Talent & Employees
Talent — Employee Management
Overview Merit Talent manages the employee lifecycle: creating records, maintaining profiles, browsing the directory, and supporting MOM compliance artefacts such as Key Employment Terms (KET). Main routes: Feature Route Create employee /talent Directory /tale...
4. Payroll
Payroll Processing
Overview Merit Pay handles Singapore payroll including multi-batch monthly runs, CPF consolidation, payslip generation, and bank payment preparation. Primary route: Pay → Payroll ( /pay/payroll) Singapore employers often pay Regular salary and Bonus / AWS (13t...
Pay Items & Monthly Matrix
Overview Pay items are the building blocks of salary calculation: basic pay, allowances, deductions, CPF-liable components, and manual adjustments. Routes: Pay items catalogue — /pay/pay-items Employee Pay Item Update (matrix) — /pay/payroll/pay-item-update ...
5. Leave
Leave Management
Overview Merit Leave supports employee leave requests, multi-level approval, balance tracking, and HR year-end maintenance aligned with Singapore MOM practices. Main routes: Feature Route Leave requests /leave New request /leave/new Year-end maintenance (HR) /...
6. Attendance
Attendance Management
Overview Merit Attend covers field and office check-in, attendance records, roster management, and HR workflows for confirmation, adjustment, and overtime approval — aligned with Singapore MOM Part IV expectations. Main routes: Feature Route Check-in / scanner...
7. Expense & Asset
Expense Claims
Overview Merit Expense lets employees submit reimbursement claims and lets finance teams review, approve, and report expenses. Main routes: Feature Route Claims list /expense New claim /expense/new Expense report /expense/report Expense type catalogue /system/...