How to Raise a Ticket

Before you submit

1. Reproduce the issue and write down the exact steps.
2. Capture screenshots (blur NRIC, salary, card numbers, or customer PII).
3. Note expected vs actual behaviour.
4. Prepare identifiers: organisation / outlet name, product URL, module or screen, user role, and approximate time of occurrence.

Open a ticket in ACS

1. Go to https://cs.adneti.sg/.
2. Sign in or register with a valid work email.
3. Create a new ticket.
4. Choose the closest product / category (MeritHRMS, SMEOne, ZyloPOS, or general).
5. Paste steps, expected vs actual result, and any support context from the product (if available).
6. Attach screenshots or sample files (non-production data preferred).
7. Submit and save the ticket number.

Track and reply

1. Return to ACS → My tickets.
2. Open the ticket to read engineer replies.
3. Answer follow-up questions in the same ticket — do not open duplicates for the same incident.

Urgency tips

Response times follow your support agreement (standard vs enterprise). Portal submission is available at any time.