Get Support

Preferred channel — ACS

Open a tracked ticket at https://cs.adneti.sg/.

You get a unique ticket number, reply history, and clearer routing across MeritHRMS, ZyloPOS, and SMEOne.

Email

support@adneti.sg

Use email when you cannot sign in to ACS (account recovery / organisation suspension), or when your contract names email as the primary channel. Otherwise prefer ACS.

Self-help first

Search this documentation site
Open Global FAQs
Read the product manual chapter for your screen
Then submit a ticket with steps, screenshots, and impact

Full channel list: Contact & Channels

What to include

Organisation or outlet name
Product + environment (production / UAT / demo)
Work email and role
Expected vs actual result
Screenshots (redact NRIC, salary, card numbers, customer PII)

Never send passwords or OTP codes.

Urgency keywords (subject line)

Situation	Subject hint
Payroll cut-off	`PAYROLL CUT-OFF TODAY`
Store cannot sell	`POS OUTAGE`
Go-live blocked	`GO-LIVE BLOCKER`
Security report	`SECURITY`

Response windows follow your support agreement. Ticket submission is available any time.