Getting Started — Login & First Steps

Overview

SMEOne authentication uses standard email and password login. The login page displays Adneti branding, Singapore compliance messaging, and product version information.

Entry routes:

Three security groups govern access:

• SMEOne User — day-to-day operations
• SMEOne Manager — extended operational rights
• SMEOne Developer — Apps, Settings, technical menus (often hidden unless debug mode)

Step-by-Step Guide

First login

1. Open your SMEOne URL.
2. Enter email and password provided by your administrator.
3. Click Log in.
4. If prompted, complete password change or two-factor setup per your organisation policy.

Reset a forgotten password

1. On the login page, click Reset Password.
2. Enter your registered email.
3. Follow the link in the reset email (check spam folder).
4. If email reset is unavailable, contact your SMEOne Manager or Adneti support.

Switch company (multi-company database)

1. Click the company name in the top bar.
2. Select another company from the list.
3. All transactions and reports now scope to the selected company.

Enable developer tools (consultants only)

1. Append ?debug=1 to the URL for advanced menus.
2. Apps and Settings become visible for SMEOne Developer group members.
3. Do not enable debug on production for end users.

Log out securely

1. Click your user avatar (top right).
2. Select Log out.
3. Close the browser on shared workstations.

FAQ

Q: Why can't I see Apps or Settings? A: These menus are restricted to SMEOne Developer users. Standard users work within Sales, Purchase, Inventory, and Accounting only.

Q: My login says "Wrong login/password". A: Verify email spelling, caps lock, and that your account is active. Contact your administrator if locked out.

Q: Can multiple users share one login? A: No — each person should have a unique user for audit trail integrity.

Q: What URL do I use to sign in? A: Use the production URL your administrator provided. Development addresses are not used for day-to-day work.

Q: Is there a customer portal? A: Some deployments enable portal access at /my for invoices, tickets, or contracts. Ask your consultant if portal is enabled for you.