Help & Support

Overview

For implementation questions, defects, and enhancement requests, contact Adneti Technologies through official support channels.

Implementation consultants also provide project-specific runbooks, COA delivery packs, and data import templates.

Step-by-Step Guide

Before opening a support ticket

1. Note your SMEOne URL and company name.
2. Record steps to reproduce the issue.
3. Capture screenshots (redact sensitive data).
4. Identify user role (User / Manager / Developer).
5. Note module (Sales, Accounting, etc.) and document number if applicable.

Open an ACS ticket

1. Visit https://cs.adneti.sg/.
2. Sign in or register with valid email.
3. Create New ticket.
4. Paste reproduction steps and expected vs actual result.
5. Attach screenshots.
6. Save ticket number for follow-up.

Request COA or accounting guidance

1. Reference delivery pack: docs/accounting/delivery_notes.txt.
2. Attach exported COA CSV if account mapping question.
3. Mark ticket Accounting / COA priority for finance issues.

Request data import assistance

1. Ask consultant for data_collection CSV templates (Chinese checklists available).
2. Do not email unsecured personal data — use agreed secure transfer.
3. Schedule import during UAT window.

Escalation for go-live blockers

1. Mark subject GO-LIVE BLOCKER.
2. Include business impact and deadline.
3. Copy your project manager on email if under implementation contract.

FAQ

Q: Is training included in SMEOne licence? A: Training scope is defined in your implementation proposal — confirm with sales consultant.

Q: Where are implementation SOPs? A: Technical SOPs live in repository docs/ (clone, COA sync) — not all are end-user facing.

Q: Can Adneti log in to my production system? A: Only under agreed support access policy — provide temporary Developer user if authorised.

Q: How do I report a security vulnerability? A: Email support with Security in subject — do not post exploits in public tickets.

Q: What information is in this manual version? A: Manual version 2026-07 — SMEOne motherboard baseline. Module availability varies by customer variant.

Document information